Last updated: October 16, 2026
This Privacy Policy explains how XBL Logistics (“XBL,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our website, quote requests, transportation coordination, warehousing, fulfillment, last-mile delivery, and related business communications.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Business contact information: name, title, company, business email address, telephone number, and account contacts.
- Shipment and operational information: origin and destination, freight descriptions, dimensions, weight, schedules, reference numbers, delivery instructions, facility details, and shipment status.
- Commercial and billing information: quotes, service selections, invoices, payment status, transaction records, and information needed to evaluate or administer commercial terms.
- Communications: messages, calls, emails, text messages, documents, and information submitted through our forms or provided during customer support.
- Website and device information: IP address, browser and device type, referring pages, pages viewed, approximate location derived from IP address, and cookie or analytics data.
2. Sources of Information
We collect information directly from you; from your employer, customer, vendor, or other organization; from carriers, warehouses, delivery providers, and other parties involved in a shipment; and automatically when you use our website. We may also receive information from service providers and lawful business sources.
3. How We Use Information
We may use information to:
- Respond to inquiries and prepare, evaluate, or revise quotes.
- Arrange, coordinate, monitor, and support transportation and logistics services.
- Communicate about pickup, transit, delivery, warehousing, fulfillment, billing, and service issues.
- Maintain business records, administer accounts, process payments, and manage commercial relationships.
- Operate, secure, troubleshoot, analyze, and improve our website and services.
- Prevent fraud, protect safety and legal rights, and comply with legal or regulatory obligations.
- Send marketing communications where permitted by law and consistent with your choices.
4. How We Disclose Information
We may disclose information when reasonably necessary to operate our business or provide requested services, including to motor carriers, freight brokers, warehouses, fulfillment providers, last-mile providers, payment processors, technology vendors, insurers, professional advisers, and other service providers. Shipment information may also be shared with shippers, consignees, facilities, and other authorized parties involved in a transaction.
We may disclose information to comply with law, legal process, safety requirements, or government requests; protect rights, property, or safety; investigate suspected misconduct; or complete a merger, financing, sale, or similar business transaction. We do not sell personal information for money. Mobile opt-in and consent information is not shared with third parties or affiliates for their own marketing or promotional purposes.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies for essential operation, preferences, security, traffic measurement, and performance analysis. Browser settings may allow you to block or delete cookies, but doing so can affect website functionality.
6. Data Retention and Security
We retain information for as long as reasonably necessary for service delivery, business administration, dispute resolution, fraud prevention, and legal, tax, accounting, insurance, or regulatory requirements. Retention periods vary by record type and relationship. We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain, but no system can guarantee absolute security.
7. Your Privacy Choices
You may unsubscribe from marketing emails using the instructions in the message. For text messages, follow the opt-out instructions in our SMS Terms. Depending on applicable law and your location, you may have rights to request access, correction, deletion, portability, restriction, or information about certain disclosures. We may need to verify your identity and authority before completing a request, and legal exceptions may apply.
8. Third-Party Services and Links
Our website or services may link to or rely on third-party websites, platforms, carriers, or providers. Their privacy practices are governed by their own policies, and XBL is not responsible for third-party privacy practices.
9. Children’s Privacy
Our website and services are intended for business users and adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy as our operations, technology, or legal obligations change. The “Last updated” date identifies the current version.
11. Contact Us
To ask a privacy question or submit a privacy request, please use our contact page and identify the request as privacy-related.