Last updated: October 16, 2026
These SMS Terms and Conditions apply to text messages sent by or on behalf of XBL Logistics. By affirmatively opting in to an XBL text messaging program, you agree to these SMS Terms, our Terms of Service, and our Privacy Policy.
1. Program Description
XBL may send SMS or MMS messages concerning quote requests, customer support, account activity, pickup and delivery coordination, shipment status, appointment changes, service notices, billing matters, and other logistics-related communications you request or authorize. If you separately opt in to promotional messaging, messages may also include company news, service information, or offers.
2. Consent to Receive Messages
You may opt in through a clearly disclosed website form, written agreement, keyword enrollment, or another affirmative method. Messages may be sent using automated technology. Consent to receive promotional text messages is not a condition of purchasing goods or services. You represent that you are the subscriber or customary user of the mobile number provided and are authorized to give consent.
3. Message Frequency
Message frequency varies based on your quote requests, shipments, account activity, support interactions, and messaging choices. Transactional shipment activity may result in multiple messages during an active service period.
4. Message and Data Rates
Message and data rates may apply to messages sent to you and messages you send to us. Charges are determined by your wireless plan and carrier. XBL does not charge a separate fee solely for participating in the SMS program.
5. Opting Out
You may revoke consent at any time by replying STOP to an XBL text message. Other recognized opt-out words may include QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. We may send one final message confirming the opt-out. After processing, no further messages will be sent through that program unless you opt in again.
Opting out of text messages does not cancel a shipment or other service and does not prevent necessary communications through non-SMS channels. If you participate in more than one distinct messaging program, you may need to opt out of each program separately.
6. Help and Support
Reply HELP to an XBL message for available assistance or submit a request through our contact page. Include the mobile number associated with the request so we can identify the applicable messaging record.
7. Delivery and Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on network availability, your device, your carrier, and other factors outside XBL’s control. SMS service may not be available through every carrier, device, or location.
8. Mobile Number Changes
If you stop using or transfer the mobile number enrolled in the program, you agree to opt out before relinquishing the number. You may also notify us through the contact page so we can update our records.
9. Eligibility
You must be at least 18 years old and capable of entering into these terms. If you enroll a business-issued number, you represent that you have authorization to receive messages at that number.
10. Privacy and Use of Mobile Information
Our Privacy Policy explains how we handle personal information. Mobile numbers, SMS opt-in data, consent records, and messaging originator data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to messaging vendors and other service providers only as needed to operate the program, maintain consent records, prevent fraud, provide requested services, or comply with law.
11. Changes or Termination
We may modify, suspend, or discontinue an SMS program and may update these terms by posting a revised version. The “Last updated” date identifies the current version. Changes apply prospectively to future messages to the extent permitted by law.
12. Contact Us
Questions about XBL text messaging may be submitted through our contact page.