Last updated: October 16, 2026

Transportation, warehousing, fulfillment, and last-mile services are scheduled around capacity, labor, equipment, facility space, and third-party commitments. For that reason, they are not refundable in the same way as unused retail products. This policy explains how XBL Logistics evaluates cancellations, billing adjustments, credits, and refunds.

1. Quote Requests

Submitting a quote request does not create a charge or confirmed booking. No refund is needed for a request that has not been accepted and for which no payment has been collected.

2. Cancellation Before Confirmation

If XBL has not accepted the service and no carrier, equipment, labor, warehouse space, appointment, permit, or other resource has been committed, the request may generally be withdrawn without a service charge.

3. Cancellation After Confirmation

Once service is confirmed or resources are reserved, cancellation charges may apply. These charges may include carrier cancellation or truck-ordered-not-used fees, labor, mileage, detention, permits, storage, handling, appointment charges, payment processing costs, and other expenses already incurred or owed to a third party.

4. After Dispatch, Tender, Pickup, or Service Begins

Charges for services already performed are non-refundable. If a vehicle has been dispatched, freight tendered or picked up, warehouse work started, or delivery activity begun, you remain responsible for completed work and for costs required to stop, return, redirect, reconsign, store, recover, or redeliver the freight.

5. Warehousing and Fulfillment Services

Storage, receiving, handling, pick-and-pack, materials, labor, outbound processing, minimum commitments, and other completed or committed warehouse services are generally non-refundable. Any refundable prepaid balance will be determined after outstanding services, commitments, adjustments, and third-party costs are reconciled.

6. Accessorial and Pass-Through Charges

Accessorial charges and amounts paid or owed to carriers, facilities, government agencies, payment providers, or other third parties are refundable only to the extent XBL receives or is entitled to receive the corresponding credit or refund.

7. Billing Errors and Duplicate Payments

If you believe an invoice contains a duplicate charge, payment error, or charge inconsistent with the accepted service terms, contact us promptly with the invoice number and supporting records. Confirmed billing errors will be corrected through an invoice adjustment, account credit, or refund as appropriate.

8. Service Issues

If a confirmed service is not provided for reasons within XBL’s reasonable control, XBL may, depending on the circumstances and applicable agreement, reperform the affected service, correct the charge, issue an account credit, or approve a partial or full refund. Delays or additional costs caused by inaccurate shipment information, customer changes, facility conditions, weather, traffic, government action, carrier disruption, or other events outside reasonable control do not automatically qualify for a refund.

9. Cargo Loss and Damage Are Separate

A request involving lost, damaged, contaminated, or delayed freight is a cargo or service claim, not an ordinary refund request. Claims are handled under the performing carrier’s terms, bill of lading, insurance coverage, applicable law, and written service agreement. When XBL acts as a broker or coordinator, XBL may assist with communication, but the claim generally must be filed with the appropriate motor carrier.

10. Requesting an Adjustment or Refund

Use our contact page and provide the customer or company name, shipment or invoice reference, date of service, amount disputed, reason for the request, and relevant documents. Requests should be submitted promptly and within any deadline stated in the applicable invoice, quote, carrier terms, or written agreement.

11. Approved Refunds

Approved refunds are generally returned using the original payment method when practical. Processing time depends on the payment provider and begins after the adjustment is approved and any related third-party charges are reconciled.

12. Contact Us

Questions about cancellations, credits, or refunds may be submitted through our contact page.